Too Good To Be True – Is UserTesting A Scam?

Those of you that follow me know that I’m all about making money from home!

I don’t wanna miss a single second of my babies growing up! You don’t have to either. 

It’s do-able, and it usually is not the result of a get-rich-quick scheme. Sorry, folks.

I hate to see people waste their time and money on programs and possibilities that do NOT work, hence the reason I create these reviews!! I’ve wasted time on false leads and empty promises, and it is frustrating to the core.

Today I want to dig into UserTesting, and I’ll let you know – Is UserTesting a scam or is it a legitimate way to make some extra cash?

Let’s take a look!

UserTesting Review

Product Name: UserTesting

Website URL:

CEO: Andy MacMillan

Training: 2 out of 5 stars (2 / 5) (not really applicable)

Price: 5 out of 5 stars (5 / 5)

Earning Potential: 2 out of 5 stars (2 / 5)

Tools: 2 out of 5 stars (2 / 5)

Support: 3 out of 5 stars (3 / 5)

Useability: 4 out of 5 stars (4 / 5)

Overall Rating: 3 out of 5 stars (3 / 5)

The Good:

  1. Up-front pay schedule
  2. Easy to navigate website
  3. Simple to get started
  4. Higher pay than similar programs
  5. Not super time consuming
  6. No cost to sign up (minus equipment)

The Not-So-Good

  1. Doesn’t pay very much
  2. Not an opportunity to make lots of money
  3. Have to wait to be approved to participate
  4. May be dismissed because of certain factors
  5. Not practical for people with hearing impairment
  6. May have to buy expensive equipment such as computer or microphone up front
  7. Not for people who don’t speak fluent English

What Is UserTesting?

I know a lot of you have probably heard endlessly about online survey sites, where you get paid to take short (or sometimes long) surveys.

This site is similar in the fact that they want user feedback on the products of their customers.

Their products are websites and apps, however.

The UserTesting website has a three step plan that pretty much sums it up:

1. Visit website or app

2. Complete set of tasks, speaking thoughts out loud.

3. Get paid

Seems pretty simple, huh?

You need to create an account by providing your e-mail and then taking a short practice test. You will also have to fill out certain demographics, so that the customers can choose you if you fit into their decided parameter.

Once you get accepted….this obviously means that you might not be accepted based on demographics such as age, gender, income, and country.

Here is a list of places from which they are currently accepting members:

Using UserTesting

Anyway, once you are accepted, you will then begin to receive emails when you qualify to test a website or app.

Basically you need to visit the websites of UserTesting’s customers, and as you are navigating through the website, you will speak your thoughts, and frustrations out loud. Your words will be recorded on software you will be using, for the website owners to listen to

There is a cute little video on the UserTesting website that illustrates it for you.

If there is anything that is going wrong – like you can’t get something to go into the shopping cart, or you aren’t able to click on something – you speak it out loud…like you are thinking to yourself, but out loud.

This might take a little while to get used to, haha. Unless you’re like my husband and talk to yourself.

The sessions are 20 minutes each, and you are paid a set amount for each one.



Well, training is really inapplicable in this situation, for the most part.

This isn’t one of those programs that gives you step-by-step training.

After you receive your first acceptance email, you will be given instructions as to what to do.

You will have several tasks that you need to perform while you are visiting the given website, such as trying to add an item to a shopping cart, etc.

Then you will have to answer four written follow up questions when you have finished.

So, no need for a tutorial or training class, really. Pretty self-explanatory.

Price And Pay!

It is free to sign up for UserTesting, however like I mentioned you do have to be accepted into the program.

Here’s the downfall to this – you are required to have either a Mac or PC and a microphone before being accepted. Items that can be expensive if you don’t already have them, and I know if you are trying to earn some extra money, you don’t want to spend any money to get started.

Especially if you aren’t planning to make this your career.

You will need:

  • A PC or Mac computer. Or you can choose to use a mobile device like iPhone, Android, iPad, or Android tablet.
  • A microphone for your computer.
  • To be at least 18 years of age
  • Be able to speak thoughts aloud, in English.

Here is a list of required tools:

Signing up for UserTesting

As far as making money goes, there is a set rate of $10 for every 20 minute session completed. Via PayPal.

I do like this because many other survey type sites jerk you around and you end up having to use a gift card on the internet.

You do HAVE to have a PayPal account to get paid, which means you must live in a country where PayPal transactions are possible.

They are very clear that you will get paid EXACTLY 7 days after you complete the session…they say that this processing time ensures that the recording is of good quality, because if the customer does not like it, you don’t get paid.

Another thing – you can receive up to $60 for a live video conference call, should you be selected for this.

The pay isn’t much, and they tell you up front that you won’t get rich doing this, but the pay schedule is pretty cut and dry…and it’s not something that you have to devote a ton of time to.

**If you are interested in creating a website for FREE, and building a business for FREE, follow this link**

Tools and Support

I am a little spoiled, keep in mind, because I have a community of successful people always helping me along. But, the support doesn’t seem to be very good.

For panelists, at least. The website owners seem to have a few more resources.

There is a 1-800 number listed on the website, so you can call them,

and they do have a place where you can message them and wait for a response.

I like my quick responses, so this isn’t my favorite.



The main website is user-friendly, but you have to know what to look for. It’s a little confusing if you don’t know the difference between a panelist and a customer, and a lot of the website is dedicated to the customers.

If you are signing up to take part in the sessions, you are a panelist.

The video on the main panelist page gives you a pretty good idea of what you would be doing, so that was nice (though when I paused it, it wouldn’t play again, so I had to start the video all over.)

After you are accepted into the program, the process is seemingly clear. And you don’t have a ton of different things going at once. You just go to the website and navigate through. Pretty simple


So, What’s Whe Final Word?

UserTesting is definitely not a scam.

The quality of the website, the reliable information, and the user testimonies make that clear.

However, it is not going to make you lots of money. You will not be jumping into a bathtub full of money a few days after signing up.

It does seem like a pretty good way to earn a few extra dollars if you are strapped for cash, but expect to wait until you are approved for certain sessions.

Also, remember you may not be accepted at all.

If you are looking for something to do in your spare time, not quitting your day job, UserTesting is probably a good option.

**If you are looking for a real way to work from home and make a full-time income, FOLLOW THIS LINK**, and I will give you some details about the platform that I use.

Have you used UserTesting? Give us your review of it in the comments below!! We love feedback!

Any questions or comments about making money from home? Leave a comment below, or feel free to email me at

Blessings in your online adventure!


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